Oney Charter for More Responsible Use of Artificial Intelligence
Well-managed and thoughtful artificial intelligence serving your projects
In just a few years, data and artificial intelligence have become part of our daily lives, from the way we work to our social interactions and purchasing habits.
At Oney, we believe these developments must above all be useful, understandable, and controlled. This is the purpose of our charter for the responsible use of artificial intelligence, built around six commitments designed to put AI at the service of your projects within a transparent framework that protects your personal data.
Discover our 6 commitments for more responsible use of AI at Oney
1. Promoting your autonomy as an Oney customer
Respecting and promoting your autonomy in the management of your data and when subscribing to our services.
New tools are only valuable if they genuinely serve your needs. That is why Oney uses AI to provide simpler customer journeys, faster responses, and solutions that are better tailored to your needs.
For example, a conversational assistant can help you access certain information more easily. And, with your consent, your data may be used to offer you more relevant solutions.
2. Preserving a human relationship
Using AI to support customer relationships, without replacing human interaction.
AI can help our teams become more responsive and efficient. However, it is not intended to replace the quality of human relationships.
At Oney, we ensure that AI complements the work of our advisors in order to maintain a lasting, productive, and trust-based relationship.
3. Supporting inclusion and promoting equality
Ensuring that our payment and financing solutions remain accessible to as many people as possible.
At Oney, we want our payment and financing solutions to remain accessible to the widest possible audience. The use of AI must help us serve everyone better, never reinforce existing exclusions or create new forms of discrimination.
To achieve this, our employees are made aware of and trained in the responsible use of data and AI systems.
4. Clearly identifying any interaction with AI
Providing complete transparency whenever AI is involved in an interaction with you.
AI can be useful only if its involvement is clearly identifiable. That is why we are committed to explicitly indicating any direct interaction with artificial intelligence.
For example, when our AI-powered conversational assistant responds to you, this information is clearly communicated during your interaction with customer service.
5. Ensuring digital security
Effectively protecting your data and strenghtening the security of our digital practices.
AI relies on data, and you trust us to process it in compliance with applicable regulations. We therefore have a responsibility to guarantee its security and confidentiality.
Our teams implement human, technical, and organizational measures to ensure the confidentiality and integrity of your personal information.
6. Reducing the environmental impact of AI and data usage
Limiting as much as possible the environmental effects associated with the use of AI and data.
The use of AI and data processing consume ressources and energy. At Oney, we seek to limit this impact by prioritizing efficient solutions and by raising awareness among our experts about measuring and reducing the environemental footprint of AI systems.
At Oney, we want artificial intelligence that is useful, transparent, secure, and more responsible.
To find out more about how Oney protects your personal data, please refer to our dedicated information resources :